Shipping Policy

Store Name: Kovalura
Website: kovalura.myshopify.com
Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516
Address: 7507 Double Springs Ct, Charlotte, North Carolina 28262, United States

At Kovalura, we are committed to providing a smooth and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays. During busy periods, order processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 5–12 business days after the order has been processed and shipped.

Delivery times may vary depending on the customer’s location, carrier availability, weather conditions, holidays, or other circumstances outside our control.

Shipping Cost

Shipping costs are displayed at checkout before you complete your purchase.

If free shipping is available as part of a promotion or offer, it will be clearly shown at checkout.

Shipping Locations

Kovalura ships orders to customers within the available shipping regions shown at checkout.

Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delivery delays or lost packages caused by incorrect or incomplete addresses provided by the customer.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Delivery Issues

If your package is delayed, missing, or marked as delivered but not received, please contact us at:

Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516

We will review the issue and assist you with the next steps.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

We will review the case and provide a suitable solution, such as a replacement, return, or refund.

Customs, Duties, and Taxes

If international shipping is available, orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, or refusal by the customer, we will contact you to arrange the next steps.

Additional shipping time may apply for reshipped orders.

Contact Information

For questions about shipping, delivery, or tracking, please contact us:

Kovalura
Website: kovalura.myshopify.com
Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516
Address: 7507 Double Springs Ct, Charlotte, North Carolina 28262, United States