FAQs

What is Kovalura?

Kovalura is an online store offering carefully selected products designed to bring quality, style, and convenience to customers.

How can I place an order?

To place an order, choose the product you want, select the available options, add it to your cart, and complete checkout using the payment methods available on our website.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is successfully received.

How long does shipping take?

Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.

How can I track my order?

Once your order has shipped, you may receive a shipping confirmation email with tracking details. Tracking updates may take 24–72 hours to appear after shipment.

Do you accept returns?

Yes. Kovalura accepts returns within 30 days of delivery.

Is return shipping free?

Yes. We offer free return shipping for eligible returns.

Do you charge a restocking fee?

No. Kovalura does not charge any restocking fees.

Do you have final sale items?

No. We do not sell final sale items. Eligible products may be returned within the 30-day return period.

How do I request a return?

To request a return, contact us at sinanguzel479@gmail.com with your order number, full name, email address used at checkout, and reason for return.

When will I receive my refund?

Once your returned item is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible at sinanguzel479@gmail.com with your order number and clear photos of the damaged, defective, or incorrect item.

Can I cancel my order?

Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled, but you may request a return after delivery.