Return and Refund Policy

Store Name: Kovalura
Website: kovalura.myshopify.com
Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516
Address: 7507 Double Springs Ct, Charlotte, North Carolina 28262, United States

At Kovalura, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Window

We accept returns within 30 days from the date your order is delivered. Return requests made after 30 days may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

• Returned within 30 days of delivery
• In its original condition
• Unused, unworn, and undamaged
• Returned with its original packaging, tags, and accessories when applicable
• Accompanied by proof of purchase or order confirmation

Free Return Shipping

Kovalura provides free return shipping for eligible returns. Customers will not be charged for return shipping when the return is approved.

Once your return request is accepted, we will provide instructions on how to send the item back.

No Restocking Fee

We do not charge any restocking fees. Approved returns are processed without any additional restocking cost.

No Final Sale Items

We do not sell final sale items. All eligible products may be returned according to this policy within the 30-day return period.

How to Start a Return

To start a return, please contact us at:

Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516

Please include the following information in your return request:

• Full name
• Order number
• Email address used for the order
• Reason for return
• Photos of the item if it arrived damaged, defective, or incorrect

Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your bank statement, depending on your payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at sinanguzel479@gmail.com with your order number and clear photos of the issue.

We will review the case and provide a replacement, refund, or return solution at no extra cost.

Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery. If the requested replacement item is available, we will provide exchange instructions.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled, but you may still request a return after delivery according to this policy.

Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Kovalura
Website: kovalura.myshopify.com
Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516
Address: 7507 Double Springs Ct, Charlotte, North Carolina 28262, United States