Billing Terms and Conditions
These Billing Terms and Conditions explain how payments, billing information, charges, refunds, and order payments are handled when you purchase from Kovalura.
Payment Terms
All orders placed on kovalura.myshopify.com must be paid in full at checkout before the order can be processed.
By placing an order, you confirm that the payment information you provide is accurate, complete, and authorized for use.
Accepted Payment Methods
Kovalura accepts the payment methods available at checkout. Available payment options may include major credit cards, debit cards, and other secure payment methods supported by our Shopify checkout.
Payment options may vary depending on your location and the payment providers available at the time of purchase.
Billing Information
Customers are responsible for providing accurate billing information, including:
- Full name
- Billing address
- Email address
- Phone number
- Payment details
If billing information is incorrect, incomplete, or cannot be verified, your order may be delayed, canceled, or declined.
Order Confirmation
After placing an order, you may receive an order confirmation email with your order details.
This confirmation means your order request has been received. Order processing begins once payment has been successfully authorized and verified.
Payment Authorization
When you complete checkout, your payment method may be authorized for the total order amount, including product price, shipping fees, and applicable taxes.
If payment authorization fails, the order will not be completed.
Pricing
All prices are listed on our website and may be updated at any time without prior notice.
Kovalura reserves the right to correct pricing errors, product information errors, or checkout errors. If an order is affected by a pricing mistake, we may contact you to confirm the corrected price or cancel the order and issue a refund.
Taxes
Applicable taxes may be calculated and displayed at checkout based on the shipping address, billing address, and applicable tax laws.
Customers are responsible for any taxes, duties, or fees required by their location unless otherwise stated at checkout.
Currency
Orders are charged in the currency displayed at checkout. Your bank or payment provider may apply currency conversion fees or international transaction fees, depending on your payment method and location.
Kovalura is not responsible for fees charged by your bank, card issuer, or payment provider.
Failed or Declined Payments
If your payment is declined, your order will not be processed. Please check your payment details or use another valid payment method.
Kovalura is not responsible for delays caused by failed, declined, or unauthorized payments.
Fraud Prevention
For customer protection and store security, some orders may be reviewed for fraud prevention.
We reserve the right to cancel or refuse any order that appears suspicious, unauthorized, or high-risk. If an order is canceled after payment, a refund will be issued to the original payment method.
Refund Billing Terms
Approved refunds are issued to the original payment method used at checkout.
Refunds are usually processed after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear on your bank statement, depending on your bank or payment provider.
Return Billing Rules
Kovalura follows these return billing rules:
- Returns accepted within 30 days of delivery
- Free return shipping for eligible returns
- No restocking fee
- No final sale items
For more details, please review our Return and Refund Policy.
Order Cancellations
Orders may be canceled before they are processed or shipped.
If your order has already been shipped, it cannot be canceled, but you may request a return after delivery according to our Return and Refund Policy.
Chargebacks and Payment Disputes
If you believe there is an issue with a charge, please contact us first at sinanguzel479@gmail.com so we can help resolve the issue.
Submitting a chargeback without contacting us may delay the resolution process. We reserve the right to provide order, shipping, and communication records to the payment provider when responding to disputes.
Contact Information
For billing questions, payment issues, refund concerns, or order payment support, please contact us:
Kovalura
Website: kovalura.myshopify.com
Email: sinanguzel479@gmail.com
Phone: +1 (202)-315-8516
Address: 7507 Double Springs Ct, Charlotte, North Carolina 28262, United States